Suitability depends on health, daily care requirements, the home and professional support that can be provided safely. The areas of care covered, who will provide them and how they will be delivered are explained before you decide.
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KEY Care services
Personal care and mobility: Hygiene, dressing, positioning, skin care and movement support reflect individual requirements. Equipment, home suitability and frequency of assistance are addressed in the plan.
Close observation: Changes in general condition, appetite, fluid intake, sleep, mobility and reported discomfort are followed according to the plan. Significant observations are recorded and shared with relevant health professionals.
Nutrition and comfort: Meal content, texture and presentation are considered with dietetic and clinical recommendations. Mealtime assistance, rest and daily comfort are planned together.
Health coordination: Information sharing between doctors, nurses, hospitals and other required specialists, including appointments, transport and care after returning from hospital.
Palliative daily living support
During advanced or chronic illness, palliative daily living support considers comfort, dignity, relationships and everyday wellbeing. It may form part of KEY Care where the person is assessed as suitable.
It includes personal care, comfortable rest, nutrition and fluid monitoring, observation of symptoms and reporting to the clinical team. Favourite music, brief conversations, quiet activities and cultural or spiritual preferences may also have a place.
Care goals are shared with family and the clinical team in accordance with the person’s wishes, consent and any legal representation. No specific recovery outcome is promised; the purpose is respectful daily care appropriate to need.
The scope of health services
Diagnosis, treatment, medication changes and clinical decisions belong to authorised health professionals. KEY Care does not replace a hospital, intensive care unit or emergency service. Needs requiring continuous advanced medical intervention are assessed separately.
If health changes suddenly or a need arises beyond the current services, communication with an appropriate health facility and transfer coordination begin. The need for care after hospital or a different living setting is then reassessed.
Family communication and care decisions
The designated family contact receives updates under the agreed communication plan. Significant health changes and care decisions are shared without waiting for routine update dates. Conversations help relatives understand care and consider decisions while respecting privacy and preferences.