The living coordinator follows the agreed conversations and updates. Who may receive which information is determined with your relative’s consent and in line with any legal representation arrangements.
On this page
Contacts and communication arrangements
With the person’s consent and any legal representation arrangements, authorised contacts are recorded. We define who can receive which information, how routine conversations take place and whom to contact in an emergency.
Frequency reflects support needs and the agreed plan. Suitable times for relatives in different countries are considered.
Information that may be shared
Daily life and adjustment: Daily rhythm, settling in and significant observations that may appropriately be shared.
Health and appointments: Planned checks, matters discussed with the clinical team and important changes.
Nutrition: Appetite, meals, fluid intake and changes in support needs.
Social life: Activities the person has chosen, interests and everyday experiences.
Next steps: Appointments, visits and matters requiring review in the personal plan.
Information sharing follows consent and authority. Not every detail is shared with every family member.
Updates when something significant changes
Significant health changes, falls, hospital attendance or developments affecting care are communicated to authorised people according to the event and plan. These updates do not wait for a routine date.
Medical decisions belong to the relevant health professionals. Family conversations support understanding and a plan consistent with the person’s preferences.
Visits and time together
Video calls and visits are planned around your relative’s routine, privacy and health. Where appropriate, you can share a meal or join a short outing or activity together.
The villa arrangement, visiting plans and any accommodation requests are discussed beforehand so visits and daily services are clear.
If you are enquiring on someone’s behalf
You may join the first conversation. We consider how your relative wants to live, how they will take part in decisions and the help they need. Where appropriate, their participation helps the plan reflect their own expectations.